Brooklyn accounting firm specializing in tax resolution and business advisory services
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Brooklyn accounting firm specializing in tax resolution and business advisory services
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Privacy Policy

This Privacy Policy describes how Downie Services LLC (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our website www.downiesolutions.com and any of our subdomains (the “Website”).

1. Information We Collect

Information You Provide Directly

When you interact with our Website, we may collect information you voluntarily provide, including:

Personal Details:

  • Name, email address, phone number
  • Mailing address (billing and shipping)
  • Company name and business information

Business Information:

  • Business model, revenue levels, business goals
  • Current challenges and objectives
  • Budget and investment capacity
  • Previous consulting or service history

Communication Data:

  • Messages sent through contact forms or surveys
  • Email correspondence and support requests
  • Consultation notes and feedback
  • Newsletter subscriptions and preferences

Financial Information:

  • Billing details and payment information
  • Credit card numbers (processed securely, not stored by us)
  • Purchase history and transaction records

Information We Collect Automatically

When you visit our Website, we automatically collect certain information about your device and browsing behavior:

Device Information:

  • IP address and general location information
  • Web browser type and version
  • Device type, operating system
  • Time zone and language settings

Usage Information:

  • Pages visited and time spent on each page
  • How you navigate through our Website
  • What websites or search terms referred you to our site
  • Click patterns and feature usage

Technical Data:

  • Cookies and similar tracking technologies
  • Log files tracking actions on the Website
  • Web beacons and pixels for analytics

We collect this information using cookies, log files, web beacons, tags, and pixels to enhance your user experience and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

  1. Process transactions and provide invoices or confirmations
  2. Deliver consulting services and training programs
  3. Manage your account and maintain customer relationships
  4. Provide customer support and respond to inquiries

Process payments and manage billing

Communication

  1. Send transactional communications (order confirmations, service updates
  2. Provide marketing communications based on your preferences
  3. Share educational content and industry insights
  4. Send event invitations and program announcements

Business Operations

  1. Analyze website traffic and optimize performance
  2. Improve our services based on user feedback and behavior
  3. Prevent fraudulent transactions and monitor security risks
  4. Conduct market research and business development
  5. Track affiliate referrals for commission purposes

Legal and Compliance

  1. Comply with legal obligations and regulatory requirements
  2. Protect our rights and enforce our terms of service
  3. Respond to legal requests from authorities when required

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business:

  • Payment processors (Stripe, PayPal, etc.) for secure transaction processing
  • Email marketing services (Mailchimp, ConvertKit, etc.) for communication management
  • Website hosting and cloud storage providers for data management
  • Analytics providers (Google Analytics, etc.) to assess website performance
  • Customer relationship management (CRM) systems for client interactions
  • Security and fraud prevention services to safeguard data

These service providers are contractually required to protect your information and use it only for the specific services they provide to us.

Business Partners

  • Affiliate tracking services for referral program management
  • Joint venture partnersfor collaborative service delivery
  • Professional service providers (accountants, lawyers) when necessary for business operations

Legal Requirements

We may disclose your information when required by law, including:

  • Legal compliance with subpoenas, court orders, or governmental requests
  • Law enforcementcooperation in investigations
  • Protection of rights to enforce our agreements or protect our legal interests
  • Business transfers in the event of a merger, acquisition, or sale of assets

4. Cookies and Tracking Technologies

Types of Cookies We Use

Essential Cookies (Always Active):
  • Session management to keep you logged in
  • Security features to protect against fraud
  • Basic website functionality and navigation
  • GDPR compliance and cookie consent managemen

Analytics Cookies:

  • Google Analytics to understand website traffic and user behavior
  • Performance monitoring to track page load times and errors
  • A/B testing to improve user experience

Marketing Cookies:

  • Facebook Pixel for social media advertising and retargeting
  • Google Ads for search and display advertising campaigns
  • Affiliate tracking for referral program management
  • Email marketing integration for personalized communications

Functional Cookies:

  • Personalization features to remember your preferences
  • Language and region settings
  • Chat support functionality
  • Form auto-fill to improve user experience

Managing Your Cookie Preferences

You can control cookies through:
  • Browser settings – Most browsers allow you to block or delete cookies
  • Our cookie preference center – Available at the bottom of our website
  • Third-party opt-out tools – Industry-standard preference management
  • Individual platform settings – Direct management through provider platforms

5. Data Storage and Security

Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

Technical Safeguards:

  • Encryption of data in transit (SSL/TLS) and at rest
  • Secure servers with firewall protection
  • Regular security updates and patches
  • Access controls and authentication systems

Administrative Safeguards:

  • Staff training on data protection and privacy
  • Confidentiality agreements for all employees
  • Regular security audits and assessments
  • Documented incident response procedures

Physical Safeguards:

  • Secure data centers with restricted access
  • Environmental controls and backup systems
  • Secure disposal of hardware and storage media

Data Storage Locations

Your data is primarily stored on secure servers in the United States. We may use cloud storage providers and content delivery networks to ensure optimal performance and reliability. All service providers are required to maintain appropriate security standards. Important Note: While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. You provide information at your own risk.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:
Account Information: Retained while your account is active plus 2 years after closure Transaction Records: Kept for 7 years for tax and accounting purposes Marketing Communications: Until you unsubscribe or request deletion Website Analytics: Aggregated data retained indefinitely; individual data for 26 months Customer Support Records: Retained for 2 years after resolution
You may request deletion of your personal information at any time, subject to legal obligations that may require us to retain certain records.

7. Email Marketing

Types of Communications

Transactional Emails (No Opt-Out Required):

  • Order confirmations and receipts
  • Account security notifications
  • Service updates and important notices
  • Password reset instructions

Marketing Communications (Opt-In Required):

  • Newsletters and industry updates
  • Promotional offers and discounts
  • Educational content and resources
  • Event invitations and webinars

Managing Your Preferences

  • Subscribe: Provide explicit consent when signing up for marketing communications
  • Unsubscribe: Click the “Unsubscribe” link in any marketing email
  • Preferences: Manage communication types and frequency through your account settings
  • Customer Service: Contact us directly to update your preferences

If you opt out of marketing communications, you may no longer receive updates, promotions, or service-related information, but you will continue to receive essential transactional communications.

8. Behavioral Advertising

We use targeted advertising to provide relevant promotions and content. This may include:
Retargeting: Showing ads to previous website visitors. Social Media Advertising: Targeted ads on Facebook, Instagram, LinkedIn, and other platforms. Search Advertising: Relevant ads based on your search behavior. Email Personalization: Customized content based on your interests and behavior

Opt-Out Options

You can opt out of behavioral advertising through:

Platform-Specific Settings:

  • Meta (Facebook & Instagram): https://accountscenter.facebook.com/ads
  • Google Ads: https://www.google.com/settings/ads/anonymous
  • LinkedIn: Visit your LinkedIn privacy settings
  • Microsoft/Bing Ads: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Industry Opt-Out Tools:

  • Digital Advertising Alliance: http://optout.aboutads.info/
  • Network Advertising Initiative: https://www.networkadvertising.org/choices/

Browser and Device Settings:

  • Enable "Do Not Track" in your browser settings
  • Use ad-blocking extensions
  • Adjust advertising preferences on mobile devices

9. Your Privacy Rights

General Rights (Available to All Users)

  • Access: Request information about what personal data we have about you
  • Correction: Update or correct inaccurate personal information
  • Deletion: Request deletion of your personal information
  • Portability: Receive a copy of your data in a commonly used format
  • Objection: Object to certain types of data processing

Enhanced Rights for EU and California Residents

European Union (GDPR) Rights:

  • Right to restrict processing of your data
  • Right to data portability
  • Right to object to processing based on legitimate interests
  • Right to withdraw consent for consent-based processing
  • Right to lodge a complaint with supervisory authorities

California (CCPA/CPRA) Rights:

  • Right to know what personal information is collected and how it's used
  • Right to delete personal information (with certain exceptions)
  • Right to opt-out of the sale or sharing of personal information
  • Right to non-discrimination for exercising privacy rights

Exercising Your Rights

To exercise any of these rights:

  1. Email us at info@downiesolutions.com with “Privacy Request” in the subject line
  2. Call us at (347) 410-5338 during business hours
  3. Mail us a written request to our business address

We will respond to most requests within 30 days. For complex requests, we may need up to 45-90 days and will keep you informed of our progress.

10. Third-Party Websites

Our Website may contain links to third-party websites that are not owned or controlled by us. This Privacy Policy applies only to our Website.
Important: We are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party sites you visit before providing them with personal information.
When you click on links to external websites, you are leaving our site, and we will make this clear through visual indicators or notifications.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to promptly delete such information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@downiesolutions.com.

12. International Users

Data Transfers

If you are located outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

Legal Protections

We ensure adequate protection for international data transfers through:

  • Contractual safeguards with service providers
  • Adherence to recognized international data protection frameworks
  • Implementation of appropriate security measures

Your Rights

International users retain all privacy rights outlined in this policy, plus any additional rights provided under local privacy laws in your jurisdiction.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws.

Notification of Changes

  • Minor Changes: Updated policy posted on our website with revised "Last Updated" date
  • Material Changes: Email notification to registered users at least 30 days before changes take
  • Continued Use: Your continued use of our services after changes take effect constitutes acceptance of the updated policy

Your Options

If you disagree with changes to this policy, you may:
  • Stop using our services
  • Close your account
  • Request deletion of your personal information (subject to legal requirements)

14. Contact Information

General Privacy Inquiries

  • Email: info@downiesolutions.com
  • Phone: (347) 410-5338
  • Mail: 8316 Avenue J, Suite 19, Brooklyn, NY 11236

Privacy Rights Requests

  • Email: info@downiesolutions.com (Subject: "Privacy Request")
  • Expected Response: Within 2 business days for acknowledgment, 30 days for completion

Data Protection Questions

For questions about this Privacy Policy, our data practices, or to exercise your privacy rights, please contact us using the information above.

Business Hours: Monday-Friday, 10:00 AM – 4:00 PM EST

This Privacy Policy is effective as of the date listed above and applies to all information collected by Downie Services LLC dba Downie Business Solutions through our website and services.

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